Career


Working at Tai Kwun

We are keen on talents and we take pride in discovering the right people and helping them unleash their full potential. By fostering a harmonious and vibrant workplace, motivating staff and developing their careers, we aim to build a unique team that will bring the Tai Kwun vision to life.

Applicants are welcome to send their career enquires to recruit@taikwun.hk (Human Resource Department of Tai Kwun).


Visitor Experience Associates

Operations

As a knowledgeable host of Tai Kwun, you will

Customer Service Focus

  • Handle face-to-face enquiries and comments at Visitor Centre or Art Gallery Reception
  • Handle phone-in or write-in enquiries and comments and other contingency duties in a professional manner
  • Take care of visitors proactively at designated location and ensure the best visitors experience is provided
  • Meet and greet visitors, conduct exit survey, interact with visitors as service ambassador and as first point of contact in Tai Kwun
  • Assist in crowd control management when crowd control plan or access management plan is in force.

Sales Focus

  • Perform daily sales activities and partner up with team to achieve sales target at Tai Kwun Store.  Handle cash and manage the inventory of merchandise items
  • Support inventory management, including stockroom maintenance, stock movement and replenishment
  • Ensure store presentation and visual merchandising standards are maintained according to company guidelines

Ticketing Service & Event Focus

  • Handle tickets sales and ticket collection at Box Office and Visitor Centre
  • Handle enquiries related to ticketing of prgrammes and events
  • Assist in crowd control or ushering service in various events/programmes
  • Support administrative duties in the daily operations.

You should have/be:

  • Good command of Chinese and English. Proficient in other languages will be an advantage
  • 2 years’ experience in Customer Service with exposure in related sector is preferred
  • At least 1 year’s retail experience will be an advantage
  • Strong on-the-spot problem solving skills
  • Customer-oriented with good interpersonal and presentation skills
  • Outgoing, friendly and courteous
  • Willing to work according to the internal rotation plan and prepared to work in outdoor areas
  • Able to work on shift and perform duty during weekends and public holidays

Audio Visual Technician

Facilities Management Department

The Job

You will:

  • Carry out the routine audio-visual system maintenance services including but not limited to stage lighting, Live and Film sound, digital and 35mm film projector and other stage equipment and maintain all AV facilities in good condition.
  • Provide prompt troubleshooting and technical support to event teams
  • Assist in handling event activities and inventory control

About You

You should have/be:

  • Certificate in Electronic Engineering / Audio Visual Technology or equivalent
  • 3 years’ relevant experience in Audio Visual System.  Exposure in auditorium and Cinema is an advantage
  • Hard working, willing to learn and positive attitude
  • Excellent problem solving, interpersonal and coordination skills
  • Able to communicate in both Cantonese and English
  • 9 hours work on shift and 6-day work from Monday to Sunday

Procurement Services Manager

Corporate Services Department

Reporting to the Head of Corporate Services, you will

  • Review and update procurement processes, policies and procedures. Ensure operational procurement support is provided timely in the best interest of the company 
  • Partner with internal stakeholders in developing effective procurement strategies for the planning and implementation of all purchasing and contracting activities
  • Provide guidance to internal stakeholders on procurement principles, policies and processes. Ensure compliance with procurement policies and processes
  • Negotiate pricing and contract terms with external suppliers to achieve best value, quality and delivery schedule for the organization. Ensure proper approval is sought and adequate documentation and records are maintained on all purchases, including legal review, if required
  • Monitor and ensure external suppliers comply with the obligations and service level agreements
  • Develop and manage external suppliers according to business needs and maintain day-to-day supplier relationships.   Act as the lead point of contact for commercial discussion and issue resolution

 

You should have/be

  • Degree in Purchasing or Supplies Management discipline
  • At least 10 years' experience in procurement, buying or project management. Prior exposure with public or cultural sector would be advantageous
  • Analytical mind with strong business acumen and good in change management, problem solving and customer orientation
  • An independent thinker, with strong planning and implementation skills and ability to drive change, manage and engage a diverse group of stakeholders
  • Details-oriented, committed, and able to work under tight deadlines with proven track record in driving compliance through efficient process
  • Excellent communication skills. Good command of written and spoken English and Chinese
  • Passion or interest in Heritage, Contemporary Arts and/or Performing Arts. Positive attitude with passion in the Tai Kwun project is essential

Assistant Production Manager / Production Manager (Audio Solutions)

Operations Department

You will

  • Serve as the primary contact for event organizers and hirers providing guidance to ensure the best possible performance needs are met and proper engagement and technical management of hirers. Liaise directly with hirers, artists or authorities as needed
  • Assist event organizers in delivery of comprehensive event workplan including space requirement, accessibility, timeline, production schedule, delivery and related technical requirements. Review production scripts, cue management, direct control of show elements or other issues as required
  • Lead a team of staff in event planning and managing set-up, rehearsal, event production and final dismantling. Oversee the integration and coordination of all show elements including artists, technicians, costume, cosmetology, materials and equipment for the performances
  • Develop event risk assessment and mitigation plans relating to environmental protection, health and safety, etc.
  • Lead venue site inspection and provide professional advice to hirers. Provide show performance assistance or intervention as required
  • Manage post-event works including general review, technical analysis, monitoring reports, recommendations and/or paperwork necessary for cost allocation and billing. Recommend equipment and means to improve production quality, standardize services, simplify the delivery of production services

You should have/be

  • Degree in Performing Arts, Technical Theatre or related discipline
  • A minimum 8 years’ relevant functional-technical experience in similar sized organization, with significant management experience
  • Solid knowledge of event operation and production techniques and specific hands on experience with sound, microphone, speaker and noise measuring systems
  • Live sound production experience, capability to specify systems, negotiate contracts and work with supply chain to deliver solutions
  • Varied technical production and team experience including different type, scale, repertoire, tour or seasonal production, design, set-up, execution and analysis of delivery standards and craft presentations
  • Willing to work irregular hours including overnight, and on public holidays 

Chief Technician (Programme/Event Production - Planner)

Operations

You will

  • Prepare and track production records such as timesheets, equipment rental, notices, etc. with Ungerboeck for operations and billing.  Maintain the production aspects of Ungerboeck reservation system.  Provide technical coordination and documentation related to cost allocation.  
  • Prepare the production services calendar and required documentation such as neighbourhood notices and event technical riders reducing operations complexity/risks
  • Provide technical support and guide hirers upon receiving their technical requirement and guarantee the best possible performance within venue constraints. Work closely with Production Managers, event owners and hirers to provide guidance and coordinate activities 
  • Consolidate duty roster for all technical staff.  Maintain staff rostering data with Workforce Management System
  • Work on-site closely with hirers to supervise the artists and crews (or vendors) ensuring the smooth delivery of performances as well as setting up and dismantling oversight. Coordinate “Permit to Work” for Hirers
  • Manage keyholding and equipment inventory as central production control

 

You should have/be

  • Higher Diploma or above, with solid general knowledge of event operation and production techniques
  • A minimum of 5 years’ relevant experience in similar size department or organization, with significant exposure in event planning and programme delivery oversight
  • Experience with Ungerboeck is preferred and other workforce or event planning software desirable
  • Proficient in MS Office (Mail, Excel, Word, PowerPoint, Project)
  • Excellent problem solving, interpersonal and organizational skills
  • Good communication skills.  Proficient in Cantonese, English and Putonghua
  • Willing to work irregular hours including overnight, and on public holidays  ​​​​​​​

Business Development Officer

Marketing and Communications

Reporting to the Business Development Manager, you will

  • Assist in identifying and pursuing new business opportunities in areas of service offerings, membership, sponsorship and philanthropy for Tai Kwun, complying with the Company’s mission and core values
  • Assist in searching information for sponsorship programmes, including cold call to acquire potential business opportunities
  • Assist in executing promotional plans for the newly launched campaigns to ensure smooth operation
  • Handle daily operations and logistics of company programmes including corporate guided tour, commercial video/shooting and arrange venue booking for wedding photography, etc.
  • Handle general enquiries, business correspondence and provide administrative support

 

       You should have/be

  • Degree in Marketing, Business Studies or other related discipline
  • Minimum 2 years’ relevant experience in business development or sales field
  • Excellent command of written and spoken English and Chinese. Fluent in Putonghua is an advantage
  • Good organization and multitasking skills. Able to work under pressure
  • Proficient in MS office such as Outlook, Words, MS Excel and PowerPoint
  • Willing to work irregular hours including weekends and on public holidays 

(Chinese) 技術管工 (建築)

Facilities Management Department

Sorry, this entry is only available in Chinese.


Human Resources Officer

Human Resources Department

The Job

You will:
 

  • Support full spectrum of HR functions with focus on recruitment, staffing, Occupational Safety & Health and training
  • Assist in recruitment process including job posting, CV screening, interview arrangement, prepare employment contract, reference check and on boarding logistics etc.
  • Assist in training coordination including course enrollment, logistics arrangement, training records update and prepare training evaluation reports
  • Arrange regular orientation and induction training for new joined staff
  • Perform data input, filing and update staff personal records
  • Assist in organizing staff engagement events and wellness program
  • Assist in ad-hoc human resources projects as required e.g. new HR system testing, part time contract renewal exercises and recruitment day etc.

About You

You should have/be:

  • Degree in Human Resources Management or relevant disciplines, with 2-3 year’ solid experience in HR or related discipline. Exposure in NGO, public sector or cultural organizations is preferred.
  • Well versed in MS Word, Excel and Chinese Word processing
  • Well organized and detail-minded
  • Good command in written and spoken English and Chinese
  • Passion in heritage and arts

Technician

Facilities Management

Sorry, this entry is only available in Chinese.